ABOUT BIMBA & ITS OFFERINGS

Where is Bimba based and what is it all about?
Bimba is based out of Delhi, India. We are an online art gallery that curates and sells art from India and across the world. Click here to know more about Bimba.

What is available for purchase on thebimba.com?
You can buy premium framed fine art Giclee Prints of paintings by famous artists and Indian Folk Paintings (sourced directly from folk artists). These museum grade prints are available in multiple sizes, along with black and brown frame options and mounts to suit your requirements.

We are also putting together a meticulously curated collection of exquisite original Indian paintings. This will be available for purchase soon.

What is a Giclee Print?
A Giclee (pronounced “Zhee-clay”) print is a high quality reproduction of an original painting printed using archival paper and pigment-based, fade-proof archival inks on high end, wide format inkjet printers. Giclee fine art prints are the closest match to the original painting and their high quality ensures a long life span. Know more

Why Bimba?

  • Exquisitely curated collection of Art from Famous Artists & Folk Artists of India
  • End-to-end, in-house printing & framing facility
  • 30 years industry experience in Printing, ensuring excellent results in terms of colors and details.
  • Quality Assurance: Every print order is thoroughly screened by our in–house team of Print Technologists & Framers at every stage.
  • Sustainable Packaging: Our premium packaging is eco-friendly and uses no plastic while ensuring 100% protection.

Do you have a studio?
Yes! Our studio is located at Z-57, Okhla Industrial Area, Phase-II, New Delhi-110020. Feel free to schedule a visit by contacting us on +91 9310734194 or thebimba@outlook.com. We may not have all framed Giclee prints in stock, but you can find some on display in our studio. We would love to host you and discuss all things art over a cup of coffee!

How about Corporates/Businesses? Do you offer any solution for us?
Of course, we do! We offer tailor made solutions as per the requirements of the client. For instance, we offer consultation, customised print sizes, frames etc. to interior designers, architects & developers with specific art requirements for a certain project. Moreover, we offer special deals on bulk orders for corporate, wedding and personal gifting. Click here, for any corporate/bulk business enquiries and our team will revert at the earliest.

BUYING ART WITH BIMBA

Is the image on the site an accurate representation of the artwork?
The images on the website are high resolution images and an accurate representation of the artwork. However, they don’t have any contractual value. We are proud to say that our customers often tell us how the actual prints/originals look even better than the images on the website!

How can I check the size of the artwork?
In case of Giclee prints, we offer multiple sizes from Mini to XL which may vary across artworks. These sizes are mentioned on the Size dropdown menu on each product page. In case of originals, the size is mentioned in the product description of each artwork’s product page.

How do I buy art on Bimba?
In order to buy an artwork, you have to click on the “Buy Now” or “Add to Cart” buttons found on every product page. You may then visit your cart and click on “Check Out”. After this step, we will ask for your details to arrange delivery and you will be redirected to make the payment on a secure Razorpay enabled payment page. Once the payment has been processed, you will receive a confirmation from Razorpay. We will then process your order.

What are the accepted methods of payment?
All payments made on Bimba are completely secure. We have partnered with a reputed payment gateway: Razorpay. You can pay through any Indian or international credit and debit cards, net banking, UPI & virtual pay wallets.

Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. You can drop a mail at thebimba@outlook.com or call on +91 9310734194 for the same. Please note that in the case of Giclee Prints, if the order has gone into production, we will not be able to entertain any cancellation/modification requests.

I want to gift an artwork to someone. How can Bimba help me with that?
We, at Bimba, passionately endorse the idea of giving art as a gift to your dear ones. That is why our standard packaging is designed to be very attractive and thus, ready to be used as a gift without any gift wrapping. We offer the option to send a personalised message in the package. In case you wish to send a personalised message, share a draft with us at thebimba@outlook.com and we will make sure the receiver gets it along with a beautiful piece of art.

Do you assist in installation of framed artworks?
We do not provide any installation services. Our framed artworks come with high quality hanging hardware, attached to them by default. This means hanging them on the wall is very easy.

SHIPPING & DELIVERY

How are the artworks packaged?
Our framed Giclee Prints are packed in high quality, protective and eco-friendly boxes. Our packaging is totally sustainable and uses zero plastics. To know more, click here

Can I change my shipping address after placing an order?
Yes, you can change the shipping address within 24 hours of placing an order. Write to us on – thebimba@outlook.com or feel free to contact us on: +91 9310734194. Please ensure that you mention the new shipping address where you would like the product to be shipped.

Who takes care of the delivery?
We have partnered with leading courier service providers in the industry like FedEx, Delhivery etc.

How long does it take to process an order?
An order is processed after 24 hours of its receipt in the system. We ship the package within 1 to 3 business days from the receipt of an order.

How long does the delivery take?
After the payment has been processed, delivery takes about 7 days, which includes time for packaging and shipping. This may vary depending on the delivery partner. We shall keep you updated with details of your order.

How much does the shipping cost?
We ship orders for free, pan-India.

Do you ship/deliver outside India?
We do not ship outside India yet. However, we plan to do so soon. Our website shall be updated once we start shipping internationally.

RETURNS

When are return requests accepted?

For framed Giclee Prints we accept return requests in the following scenarios:

  • Artwork shipped in the wrong size
  • Artwork shipped on wrong paper type
  • Artwork shipped in the wrong frame
  • Artwork delivered in damaged condition.

In case you face any of these issues, please write to us at thebimba@outlook.com and attach pictures of the delivered product. The request for return should be raised within 7 days of delivery and our team will schedule a pick-up.

In case of an original artwork, if you have a change of heart and no longer like the artwork, we accept return requests within 7 days from the date of delivery. Please write to us at thebimba@outlook.com and attach pictures of the delivered artwork. Our team will schedule a pick-up.

Who pays for the return costs?
Bimba does!

However, you are required to ensure that the product being returned is repacked in the same package, to ensure maximum protection from any damage during transit.

How does the refund work?
Refunds are processed within 7 days of the receipt of the product returned. Please note that in the case of originals, if the artwork is returned in a damaged condition, requisite deductions will be made before processing the refund.